Centurytel Sucks Customer Reviews and Feedback

From Everything.Sucks

CenturyLink, Inc. is an American multinational telecommunication company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500. Its communications services include local and long-distance voice, broadband, Multi-Protocol Label Switching (MPLS), private line (including special access), Ethernet, hosting (including cloud hosting and managed hosting), data integration, video, network, public access, Voice over Internet Protocol (VoIP), information technology, and other ancillary services. CenturyLink also serves global enterprise customers across North America, Latin America, EMEA, and Asia Pacific.

Naomi, an angry customer mentioned in a review: "I have had nothing but problems with CenturyLink from day one. My latest experience was a week ago when I upgraded, because my daughter works from home and my great grandson will be going to school on line due to Covid-19. To make along story short my internet service became slower and unstable. I spoke with at least 10 agents within this time frame. One agent had schedule a technician for the following day for 2:30 p.m. The technician never arrived because the agent didn't put in the request. The supervisor said that they could send the technician out the next day between 8a.m. and 5p.m. I explained that my daughter hours are 6a.m. to 2:30 anything during that time would interfere with her calls. I was told that they couldn't set a time for me because the technician could arrive at anytime during those hours. I rudely told them that this was the 3rd time that she had to cancel training because of poor service, they offered to compensate me $5 a month off my bill for 100 years. What a slap in the face. Suffice to say nothing was resolved. So now I have to contact the BBB and the Attorney General's Office for help. With everything being online due to COVID-19 CenturyLink should accommodate their customers a lot better, especially with the schools and more people working from home. I'm very disappointed in CenturyLink.


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Customer Service Representative and Receptionist (Former Employee) says

"This company was the worst company I have ever worked in my entire life, the employees back stabbed each other, the management dept back stabbed employee based on what they favorite friends stated, the company finally went out of business which I noticed customers stopped coming n going to other companies because employeeemployess where so rude and unprofessionalHorrible place to workThe worst place to work"

Customer Service Representative and Receptionist (Former Employee) says

"This company had a very poor management and district management, It was so poor, they were very unfair, harassed employees, discriminated against employees, accused employees of things that later caused the company to sell to another company going out of business and laying off all employeesthere were nonediscremination, harrassment, went out of business due to poorly run"

Purchasing Agent (Former Employee) says

"working with customers, ordering products for two different stores, data entry, worked with the other managersw, stocking, sales travelingno benifits"

Area Plant Supervisor (Former Employee) says

"Poor work/life balance. Stressful work environment. Average compensation/benefits, average job security/advancement/oppty & Mgmt. Poor job culture."

Telemarketer (Former Employee) says

"they hired me on knowing they were going to go out of business and didn't give me a heads up. I enjoyed my co-workers the pay was good hourly but commission wasn't great. If had the opportunity to work for them again I wouldn't.worked with my school schedulewent out of business, commission was bad"

Customer Service Representative (Former Employee) says

"Sit by the computer and all phone calls all day talking to customers about their phone service. Also had to upsell them on products even if they were trying to reduce their bill. Never was able to punch out for the day on time."

Sr Systmes Analyst (Current Employee) says

"13years ago, Centurylink was a "family". Today with all the mergers, Centurylink has grown into a money hungry industry. With the latest merger with Level 3, Level 3 just acquired Centurylink's name. It's still very much Level 3. They are releasing Centurylink employees."

Outside Plant Engineer (Former Employee) says

"This job was in northern MN. up next to the Canada border. this was my 1st telephone in house company job. I had a couple years experience in telephone. This was a very bust time for Centurytel and it was very challenging times. I adapted and had a very supportive supervisor the was very encouraging and instilled much confidence in me and taught me a lot.Good Company with good benefits, I had a good supervisor at the time.Was growing and buying up other companies too fast and had a lot of growing pains at the time."

Installer/Repair Tech (Former Employee) says

"Well I was there for 16 years. A Typical day???? In this type of business, working with the public, define typical.... You never know from day to day what to expect, one job or many, easy day or hard, you never know. What did I learn? People...You learn a lot about people, and how to deal with all kind of people. I also learned that management can sometimes make decisions that might not be the best. And I'll keep it at that. That your co-workers will become your family. The hardest part-- This is easy, after giving someone{ A Company} 16 years of your life { And never one day late } and to have them lay you off. when there were people hired after you. I wish everyone honored seniority. The best for last, the most enjoyable part, this is easy also, My customers, I miss them, I've been gone for 5 years, and still have a very close bond with a lot of them. And do miss working with them.The Money, and benefits.Working in bad weather."

Internet Specialist II (Former Employee) says

"I have nothing to say about this company. The company, as it was when I worked there, no longer exists. I do not like having to write these reviews."

Customer Service Agent (Former Employee) says

"Assisting customers with purchases, disconnects and billing."

Client Support Specialist (Former Employee) says

"I worked night shift as a customer service rep. Took phone calls and helped customers troubleshoot dsl internet issues. The managers were serious about great customer service but created a fun and helping work environment. All in all my didn't care for the job at hand but it was enjoyable for a customer service call station.plenty of breaks and flexible schedulecubicle job"

Customer Service Rep/Sales( (Former Employee) says

"The company treated each employee as an important cog in the machine. I felt valued. However, that valuable feeling did not transfer onto the customers. Too often we were asked to take advantage of unwitting customers for personal and corp gains."

Customer Service Representative (Former Employee) says

"set schedule which is nice. bonuses on sales results with health benefits"

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